Securus Technologies is one of the nation’s leading inmate communication companies. They offer families of incarcerated individuals an affordable opportunity to communicate by phone or video through apps and electronic devices. They currently offer their services in over 33 state prison systems, where they provide inmates with a safe and meaningful way to connect with the outside world. As part of Securus’s unwarranted dedication to their clients, they will review potential wrongdoings of Global Tel Link, another inmate communication company.
GTL has cast the prison communication industry in a bad light, as findings have revealed it unlawfully overcharged and misbilled multiple clients. However, companies like Securus are standing up against GTL and insisting on greater transparency. GTL understands its role in providing basic human rights to its clients. For some inmates, communication through Securus is one way to make transitioning back into society an easier feat. For executive leaders at Securus, such as Richard A. Smith, Securus’s mission isn’t just about making money.
Like Securus, GTL was a leader in inmate communication. Their actions have developed a stigma that is detrimental to the hard work and dedication of providers like Securus. However, that isn’t going to stop Securus from moving forward and doing what is best for their clients. In fact, in May of 2016 they received accreditation and an A+ rating from the Better Business Bureau. They have also developed a call-center to help directly assist its customers. Nothing seems to be standing in the way of Securus’s commitment to continuously improving users experience. They have even recently partnered with the company JPAY to provide inmates’ families and friends with a direct and easy way to pay for communication. By making access to their services more efficient and user-friendly, Securus has demonstrated its customers’ happiness is its primary focus.