Securus Technologies Journey to Success

Securus Technologies is an American based prison tech company for making a profit that is located in Dallas, Texas. The company was established in the year 1986 and where its regional offices were located in Carrollton, Allen, Texas and also Atlanta Georgia. The company has got so many professionals in its entire branches. It is operated with knowledge and professionalism and has employed around 1,000 people. It also has established contracts with around 2,600 facilities from the United States of America. The facilities are also available in Canada. The company by the year 2016 had already invested over &600 m in various technology industries, acquisitions and also patents.

 

Securus Technologies has continued to rise very well and currently doing very well in terms of technology. It has been able to help over one million two hundred thousand inmates access basic needs. The company has been on the frontline offering basic technological improvements. The company is also on the forefront helping and providing with solutions on how they can curb the spread of both the Civil and Criminal justices. They also focus their attention on inmates.

 

Securus Technologies has grown over the last years and the leading provider of Technology in the North America Countries that are used to protect the society against certain crimes. They have been working in collaboration with corrections organizations, public safety organizations and also their current customers whom they transact with on daily basis. The company has greatly achieved especially since the year 2008 when it changed its management. The new management under the leadership of Rich Smith has made the company appear on the global map as the leading in America. It’s work flow and clientele base has expanded literally in the last few years and has made huge investments since then. It has been able to bring sanity in our prisons and has continued to impact more and more lives.

 

Securus Technologies Making Our Prison Free of Drugs

One thing that me and my fellow corrections officers have learned over the years is that drugs in the jail will make the inmates more violent that they normally are. Despite all the things that we have to do while we are trying to keep the peace in the jail, we need to take proactive measures each day to make sure nothing gets into the hands of the inmates.

 

We start each day with various cell inspections while the inmates are eating breakfast. We send a team to the visitor center to search visitors and inmates, both before and after they have their visits. Despite us warning the visitors that they can face jail time if they are caught bringing anything to the jail, these inmates have a way of making these things happen.

 

Securus Technologies is based in Dallas and the CEO, Richard Smith, says all of his employees are dedicated to making our world safe. The phone monitoring system they installed in our jail is capable of listening to thousands of calls and being able to isolate calls based on different terminology. This makes it easier for my team to be doing one job in the jail while the monitoring system is scanning all the calls for anything drug related.

 

Once we get alerts, my team takes action quickly. Here are just a few of the calls we have been able to intercept and take action on. There was the inmate who told his cousin to bring him prescription medication and just slip it to him during their embrace. We heard one inmate talking about how it was no problem to use drugs in jail because everyone is doing it at night in their cells. Thanks to Securus Technologies, we can say our jail is safer without drugs in the hands of all the inmates.

 

The Reason That Securus Technologies Welcomed The BBB’s Scrutiny

When Securus Technologies received their accreditation and an A+ rating from the Better Business Bureau (BBB), it validated what the firm, which serves law enforcement and corrections facilities in North America, has been saying all along, they approach their business dealings with honesty, integrity and transparency.

 

As the BBB expects firms to be responsive to customer’s needs, Securus Technologies created a domestic call center with enough staff members to promptly serve the friends and family of inmates, many of whom are creating accounts to allow their loved ones to make telephone calls from the correctional facility or they are arranging for video visitation. In almost all cases, calls to Securus Technologies are answered within 11 seconds, and the issue is resolved during the initial phone call. This is important, especially for distraught family members who are struggling to understand how inmate communication systems work for the first time.

 

Chief Executive Officer Rick Smith is pleased with Securus’ BBB accreditation and he welcomed the scrutiny, as he has seen competitors make claims about their abilities that are misleading. In an industry which provides technology that law enforcement and the criminal justice system relies upon, misleading statements designed to snatch business from a superior competitor is clearly wrong.

 

Securus Technologies corrects GTL’s inaccurate Claims

I once held a position within a correction facility. While it was not the best job, I found it a right place for I could earn extra income. I received money that was used to support the entire family. However, what pains me is when companies in correction facilities present inaccurate data and misleading information. Take for instance the incorrect data submitted by Global Tel Link. The company released wrong information against Securus Technologies. Securus has since defended itself of all such allegations and proven GTL to be a mistake.

 

GTL should be pursuing patents and license instead of picking up fights with competitors. I think that such patents and license take money and time to pursue. Therefore GTL has sought for the short route to release incorrect information. However, GTL can never beat Securus Technologies by only releasing misleading information. Securus Technologies is a leader in the correction facilities. Its patents well represent it.

 

Securus Technologies and GTL offer services to people within correction facilities. GTL is a communication company that provides telephones for inmates. GTL and Securus are the biggest competitors in the correction industry. However, GTL is seeking to gain an unfair advantage by releasing wrong information. I find that GTL has been posting misleading information against Securus just to try to win the fight. The nature of activities assumed by GTL is nothing but child play.

 

Having followed Securus Technologies for many years, I noticed that they had resolved the dispute. GTL made its way to review its patents by the PTAB. However, Securus believes that the Texas Federal Court brought the case to a halt because of lack of clear evidence. I was delighted to see Securus correct GTL inaccuracies by providing well-researched information. Securus has prepared to return to court in 2017 to fight for justice in the correction department.

 

 

A Yearly Review of Securus Technologies

Securus Technologies is one of the nation’s leading inmate communication companies. They offer families of incarcerated individuals an affordable opportunity to communicate by phone or video through apps and electronic devices. They currently offer their services in over 33 state prison systems, where they provide inmates with a safe and meaningful way to connect with the outside world. As part of Securus’s unwarranted dedication to their clients, they will review potential wrongdoings of Global Tel Link, another inmate communication company.

 

GTL has cast the prison communication industry in a bad light, as findings have revealed it unlawfully overcharged and misbilled multiple clients. However, companies like Securus are standing up against GTL and insisting on greater transparency. GTL understands its role in providing basic human rights to its clients. For some inmates, communication through Securus is one way to make transitioning back into society an easier feat. For executive leaders at Securus, such as Richard A. Smith, Securus’s mission isn’t just about making money.

 

Like Securus, GTL was a leader in inmate communication. Their actions have developed a stigma that is detrimental to the hard work and dedication of providers like Securus. However, that isn’t going to stop Securus from moving forward and doing what is best for their clients. In fact, in May of 2016 they received accreditation and an A+ rating from the Better Business Bureau. They have also developed a call-center to help directly assist its customers. Nothing seems to be standing in the way of Securus’s commitment to continuously improving users experience. They have even recently partnered with the company JPAY to provide inmates’ families and friends with a direct and easy way to pay for communication. By making access to their services more efficient and user-friendly, Securus has demonstrated its customers’ happiness is its primary focus.

 

The wonderful services offered by Securus Technologies

With the evolving technology, a lot of mishandles and injustices are prone to occur. Securus Technologies is one of the leading firms in providing criminal justice technology solutions. It guarantees public safety by exposing the world to information management.

The company also provides emergency response, investigations and also monitors the products and services offered to ensure security. Recently as reported by PR Newswire, Securus Technologies confirmed the successful adoption of its mobile application for the Securus’ Video Visit mobile app.

This application benefits the individuals with tablets, Android smartphones, iPhones, and iPads. The application has improved our lives today. For instance, with this free mobile app, families can share life’s special moments like birthdays, holidays, and sporting events. Watch the Youtube ad for Securus to further understand.

It’s more live compared top standard phone calls, and it bridges the distance between loved ones. In places that cannot be readily accessed such as jails, the video visitation application makes it conducive.

It saves us the long distance drives as well as queues to meet and interact with our loved ones. Regular phones calls are just not enough. This application makes you and your loved ones feel at home even when they are a million kilometers far away.

The application can be found on Google Play and the App Store. Securus Video Visit application has made work easier because one does not require computers to enjoy the service. You only need a smartphone.

Securus Technologies is headquartered in Dallas, Texas. John Bell is the current Senior Vice President of Sales. He joined the firm in 2015.He was added to the executive so as to enforce a high technology as well as boost the company’s production.

He is also expected to enforce laws and correction to various sectors in the company. John is a graduate of Holy Cross.

For more information, please visit https://securustech.net/.

Also visit https://www.linkedin.com/company/securus-technologies.